Refund, Return, Shipping Policy

Last updated: 4-11-26

At A Mother's Dream Bakery, we specialize in small-batch, handcrafted biscotti made fresh to order. Because our products are food items and often fragile, the following policy applies to all purchases.

-All Sales Are Final

All items are perishable and made in small batches. All sales are final, and we do not accept returns or exchanges.

-Store Credit Policy

If an issue arises with your order, we offer store credit or a replacement as our primary resolution.

Refunds are not typically provided, but may be issued at our discretion in rare cases.

-Order Issues (Eligible for Store Credit or Replacement)

Please contact us within 24 hours of delivery if:

  • You received the wrong order
  • Your order is significantly damaged (beyond minor breakage)
  • The product arrives unsafe or spoiled

Include your order number and photos. If approved, we will issue store credit or a replacement.

-Local Pickup

  • Orders must be inspected at pickup
  • Once picked up, we are not responsible for damage during transport or storage
  • Although rare, small cracks or breakage can happen and are not considered defects

-Custom Orders (Cakes, Cookies, etc.)

  • Cannot be canceled once preparation has begun that will be confirmed in writing with the customer after initial consultations

-Cancellations

  • Standard Biscotti Orders: cancel within 24 hours for a full refund
  • Custom Orders and biscotti orders already prepared, signed off on, or shipped are not eligible for cancellation or refund

-Processing Time

All biscotti are made fresh to order.

  • Orders are typically processed, shipped, and arrive within 5-10 business days
  • Processing times may increase during holidays or high-volume periods

SHIPPING

-Shipping Orders

We package all biscotti with reinforced materials to minimize damage during transit.

By placing a shipping order, you agree that:

  • Although rare, minor cracks or breakage could happen in transit due to the crisp nature of biscotti
  • These minor imperfections do not qualify for store credit, replacement, or refund
  • We are not responsible for delays or handling once shipped

-Shipping Method

We ship using USPS (United States Postal Service).

  • Shipping speeds are selected at checkout (e.g., First-Class, Priority Mail)
  • Delivery timeframes are estimates only and are not guaranteed

-Delivery

Once your order has been shipped, we are not responsible for:

  • USPS delays
  • Lost or delayed packages
  • Delivery issues caused by the carrier

Please contact USPS directly for shipping-related delays once tracking is provided.

-Shipping Accuracy

Customers are responsible for providing the correct shipping address.

  • We are not responsible for orders shipped to incorrect addresses provided at checkout
  • If a package is returned, reshipping fees may apply

-Tracking

All orders include tracking. You will receive a tracking number once your order has shipped.

-Shipping Rates

Shipping rates are calculated at checkout using USPS based on:

  • Package weight
  • Package size
  • Delivery destination
  • Selected shipping speed

All shipping rates are provided in real time by USPS at checkout.

Shipping charges are non-refundable once an order has been shipped.

By placing an order, you agree to this policy.